Returns and Exchange & Cancellation Policy

  1. General Policy

At Flora’s Closet, we take pride in delivering premium-quality products crafted with care and attention to detail. Every order undergoes a thorough quality inspection before dispatch.

As a general policy, we do not accept returns or exchanges once an order has been delivered successfully and matches the product description shown on our website.

1.1 What This Means

If the item you receive is exactly as ordered, free from manufacturing defects, and meets our quality standards, it will not be eligible for return, exchange, or refund.

This policy helps us maintain product quality and hygiene while ensuring fairness to all customers.

 

  1. Defective or Incorrect Items

Although every order is carefully inspected before shipment, if you receive a product with a genuine manufacturing defect or an incorrect item, we are happy to assist you.

2.1 Reporting a Defect

Any issue must be reported within 48 hours of receiving your parcel.

To submit a claim, please contact our Customer Support and provide:

  • Your Order Number
  • A brief description of the issue
  • Clear photos or videos showing the defect
  • Any additional information that may help us review your request

2.2 Claim Review

Once your request is received, our Quality Assurance team will carefully inspect the provided evidence.

If required, we may ask you to return the product for further evaluation.

2.3 Returning the Product

If your claim is approved for inspection, the item should be securely packed and returned to our designated address.

Customers are responsible for any shipping or customs charges associated with the return unless otherwise advised by Flora’s Closet.

2.4 Investigation Process

Each claim is assessed individually.

Our review may include:

  • Visual inspection of the product
  • Review of photographs and videos
  • Order verification
  • Internal quality assessment

The purpose of this process is to determine whether the reported issue qualifies as a manufacturing defect.

2.5 Resolution

If the defect is verified by our team, we may offer one of the following solutions:

  • Product replacement
  • Store credit
  • Refund (only in exceptional circumstances)

Refunds are not guaranteed and are granted solely at the discretion of Flora’s Closet after completing the investigation.

2.6 Final Decision

All decisions regarding returns, replacements, refunds, and claims are made solely by Flora’s Closet after reviewing the case.

 

  1. Order Cancellation Policy

3.1 Cancellation Eligibility

Orders may be cancelled within 24 hours of placement.

Once an order has entered processing, production, or shipping, cancellation requests may no longer be accepted.

3.2 How to Cancel

To request a cancellation, please contact our Customer Support team within the allowed timeframe and provide your Order Number.

3.3 Refund for Cancelled Orders

Approved cancellations will be refunded in the form of Store Credit.

Store Credit:

  • Can only be used on the Flora’s Closet online store.
  • Must be used within 30 daysfrom the date of issue.

Please allow 7–14 business days for processing once your cancellation has been approved.

3.4 Non-Cancellable Items

The following orders cannot be cancelled or refunded:

  • Items marked as Final Sale
  • Customized or made-to-order products
  • Orders that have already been dispatched
  • Products purchased during promotional or clearance sales (unless defective)

3.5 Customer Responsibility

Customers are responsible for providing accurate order information and submitting cancellation requests within the specified timeframe.

3.6 Communication

Once your request has been received, you will receive an email confirming the status of your cancellation or claim.