Do I need to set up an account to place an order?

You can shop at without creating an account.
However, register Flora’s closet with us and you’ll be able to enjoy the following benefits:
1. Track your orders and review past purchases
2. Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
3. Save your address and card details so you can shop even quicker next time

Is my personal information kept private?

Flora’s Closet maintains strict confidentiality standards to safeguard customer information. Personal data is used solely for order processing, customer support, and related services in accordance with our Privacy Policy.

I've forgotten my password - what should I do?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons, we are unable to send your old password via email.

What payment methods does Flora’s Closet accept and is it safe to use my credit card online?

We accept all Visa, MasterCard. All payments are processed through a secure checkout system provided. Your payment will get through, To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.

How long does delivery take, and how much will it cost?

For information on delivery and shipping charges to your destination, view our Shipping options.

How do I return or exchange an item?

At Flora’s Closet, every product is carefully inspected to ensure it meets our quality standards before dispatch. As a general policy, we do not accept returns or exchanges for items that are delivered in perfect condition and as ordered.

If you receive an item with a verified manufacturing defect or quality issue, you must notify us within 48 hours of receiving your order. Our Quality Assurance team will review your request and, if approved, a store credit may be issued for future purchases.

Please note that customized orders, made-to-order items, and purchases made using promotional or discount codes are not eligible for return, exchange, refund, or chargeback.