Terms & Conditions

General

Welcome to Flora’s Closet. By accessing or using our website, you agree to comply with these Terms & Conditions. We reserve the right to amend or update these terms at any time without prior notice. Continued use of our website constitutes your acceptance of any revised terms.

 

Return & Exchange

Customer satisfaction is important to us. However, we do not accept returns or exchanges on products that are delivered correctly and in perfect condition.

If you receive a product with a verified manufacturing defect or an incorrect item, please notify us within 48 hours of receiving your order. Our Quality Assurance team will review your request and determine the appropriate resolution, which may include a replacement or store credit.

Ready-to-Wear items purchased during promotions, customized orders, and made-to-order products are not eligible for return, exchange, refund, or chargeback.

 

Product Information & Pricing

We make every effort to ensure that product descriptions, images, availability, and prices displayed on our website are accurate. However, unintentional errors may occur.

Flora’s Closet reserves the right to correct any inaccuracies, update information, or cancel orders affected by pricing or content errors. Customers will be informed accordingly if such a situation arises.

 

Order Confirmation

All orders are subject to acceptance and verification.

We reserve the right to refuse or cancel any order due to stock availability, pricing discrepancies, suspected fraudulent activity, payment verification issues, or any other legitimate reason.

Additional verification may be requested before an order is processed.

 

Shipping Charges

Shipping charges are calculated based on the delivery destination and selected shipping method.

For international orders, customs duties, import taxes, and other applicable charges are the sole responsibility of the customer unless otherwise stated.

 

Delivery

Estimated delivery times are provided for guidance only.

While we strive to dispatch all orders promptly, delivery schedules may vary due to courier services, customs clearance, public holidays, weather conditions, or other unforeseen circumstances beyond our control.

Customized orders may require additional production time before dispatch.

 

Customs & Import Duties

International shipments may be subject to customs inspections, import duties, taxes, and local government charges.

These charges are determined by the destination country’s customs authorities and must be paid by the customer.

 

 Care Instruction

  1. To maintain the quality and longevity of our garments, we recommend following the care instructions provided with each product.
  2. Failure to follow the recommended care instructions may result in fabric damage, colour variation, or shrinkage, for which Flora’s Closet cannot be held responsible.

 

Privacy

Your privacy is important to us. Any personal information collected through our website is handled securely and used in accordance with our Privacy Policy.

 

Acceptable Use

By using this website, you agree not to:

  1. Violate any applicable laws or regulations.
  2. Misuse, copy, or reproduce website content without written permission.
  3. Upload or distribute harmful, offensive, misleading, or unlawful content.
  4. Attempt to interfere with the operation or security of the website.
  5. Introduce viruses, malicious software, or other harmful technologies.
  6. Use automated software or tools to extract website data without authorization.

 

Governing Law

These Terms & Conditions shall be governed by the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

 

Contact Us

For any questions regarding your order, our products, or these Terms & Conditions, please contact our Customer Support team.

Email: florascloset79@gmail.com

Phone: +92 333-3567200