Refund policy

At Flora’s Closet, we strive to ensure that every order meets our quality standards. If you wish to exchange an item, the following terms and conditions apply:

• Exchanges are available only for orders delivered within Pakistan.
• Exchange requests must be submitted within 3 days of receiving your order.
• Exchanges are accepted only in cases of size issues, damaged items, or incorrect items received.
• The item must be unused, unworn, unwashed, with all original tags attached and returned in its original packaging.
• As Flora’s Closet is an online-only store, exchanges are processed through our customer support team. We do not have a physical retail outlet for walk-in exchanges.
• Cash refunds are not offered. If an exchange cannot be processed due to product availability, a store credit of the same value may be issued for future purchases.
• Customers must contact our Customer Support team before returning any item. Once the exchange request is approved, the return address and shipping instructions will be shared.
• After the returned item is received and passes our quality inspection, the replacement item will be dispatched.

For any exchange requests or assistance, please contact us through our official website, email, or WhatsApp.